Store policies
Returns & Refunds
3.1 Damaged or lost in transit
This is our responsibility. Send us photos and we will refund you in full or, if you prefer, replace the work with another by the same artist. We pay for any return shipping.
3.2 Not as described
If the work you receive clearly differs from the photos, dimensions or materials on the product page, tell us within 14 days of delivery. We will refund you in full and pay for return shipping.
3.3 Change of mind
Ready-made works (anything that is not a custom order) may be returned within 14 days of delivery, repacked in the original packaging. Once the work arrives back undamaged, we refund the price of the work and the duties and taxes you paid at checkout. Return shipping is at your cost, and the original shipping and insurance charges are not refunded. Please email us before sending anything back so we can give you the return address and instructions.
3.4 Not refundable
- Custom orders (calligraphy, seals or engraved pieces made with your name or text). If the text was made differently from what you requested, we will remake it.
- Returns after 14 days from delivery
- Works whose condition you have changed, including use, alteration or reframing
3.5 Flaws versus character
Handmade works carry marks of the artist's process: brush strokes, glaze flow, wood grain, the texture of paper. These are not defects, and we describe them on each product page. Cracks, chips, tears, or large stains not mentioned in the description are defects.
3.6 How and when we refund
Refunds go back to the card you paid with, within 5 business days of our receiving the returned work or confirming the damage. Your card issuer may take a few more days to post it.