Legal
Refund & Returns Policy
This policy is in force.
Effective 2026-09-11, version 1.0. It governs every order placed on NodajiMarket — the return windows, who pays return shipping, and how duties are handled.
1. Who you are dealing with
Orders are sold by Global Piggy Inc. (Ontario Corporation No. 1001740679), registered office 22 Hughson Street North, Unit 2808, Hamilton, Ontario L8R0B1, Canada, as merchant of record. Refunds are decided and paid by that company — not by the Korean maker who produced the item. You never have to raise a claim in a foreign language with a party you did not buy from.
2. Change of mind
You may request a return within 14 days of delivery, provided the item is unused and in its original packaging. This does not apply to work made or personalised to your order, which is commissioned for you and cannot be resold — see §4.
Return shipping for a change of mind is paid by the buyer. Once the item reaches us and passes inspection, the refund is issued within 3 business days of inspection. Your bank or card issuer typically posts it within a further 5–10 business days to the original payment method.
3. Damaged, faulty or wrong item
If what arrives is damaged, faulty, or not what you ordered, the return is on us: we pay return shipping and refund in full, including the original delivery charge. Tell us within 14 days of delivery and include photographs of the item and packaging.
4. What cannot be returned
- Items made or personalised to your order
- Perishables, and cosmetics or hygiene items once opened
- Digital items that have already been unlocked or downloaded
- Items returned without the original packaging, where packaging forms part of the product
5. Customs, duties and taxes
Orders ship internationally from Korea on a delivered-duty-paid basis. Before you buy, we calculate shipping, import duties, taxes and customs clearance charges for your delivery address and include them in the total shown at checkout. Nothing is collected on delivery, and we never add a charge after the order. Because these amounts differ by destination, the same item can total differently in different countries.
If our estimate turns out to be lower than what the authorities actually charge, we absorb the difference — we do not bill you afterwards.
On a refund, the amounts refunded are those set out in the table below. Duties and clearance charges already paid to a customs authority on your shipment are not returned to us automatically; where your jurisdiction allows a duty drawback, we will supply the documents you need to claim it.
| Situation | Who pays return shipping | Refunded | Window |
|---|---|---|---|
| Change of mind | Buyer | Item price | 14 days |
| Damaged / faulty / wrong | Us | Item price + delivery | 14 days |
| Never arrived | — | Item price + delivery | 30 days from dispatch |
| Item cannot clear customs | — | Item price | On notification |
6. How to start a return
Open the store app and use Request a return on the order, or write to support@nodajimarket.com with your order number and a short description. We answer within 2 business days.
Please wait for our confirmation before shipping anything back — an unannounced return can arrive without a matching order and delay your refund.
7. Refund method
Refunds go back to the method you paid with. Card, Apple Pay and Google Pay refunds return to the underlying card.
Refunds are issued only to the original payment method. No loyalty point or reward unit is accepted or refunded on this Service.
8. Your statutory rights
This policy sits on top of the rights you already have where you live — it does not replace them. Where local consumer law grants you more than this policy does, the law wins. Buyers in the EU/UK have a statutory withdrawal period that applies regardless of section 2.
9. Contact
- Returns and orders — support@nodajimarket.com
- Legal and compliance — legal@globalpiggy.com