Draft · not in force
Refund & Returns Policy
This is a working draft.
It is not in force and creates no obligation. NodajiMarket has not begun commercial sales. Every figure marked TBD is a placeholder chosen to make the shape of the policy visible — none of them has been decided.
The published policy takes effect on the date shown at the foot of this page, together with the completion of the seller's incorporation. Until then this page is excluded from search indexing.
1. Who you are dealing with
Orders are sold by Global Piggy Inc. (in incorporation, Province of Ontario, Canada) as merchant of record. Refunds are decided and paid by that company — not by the Korean maker who produced the item. You never have to raise a claim in a foreign language with a party you did not buy from.
2. Change of mind
You may request a return within TBD — 14 days of delivery, provided the item is unused and in its original packaging.
Return shipping for a change of mind is paid by TBD — the buyer. Once the item reaches us and passes inspection, the refund is issued within TBD — 5 business days to the original payment method.
3. Damaged, faulty or wrong item
If what arrives is damaged, faulty, or not what you ordered, the return is on us: we pay return shipping and refund in full, including the original delivery charge. Tell us within TBD — 7 days of delivery and include photographs of the item and packaging.
4. What cannot be returned
- Items made or personalised to your order
- Perishables, and cosmetics or hygiene items once opened
- Digital items that have already been unlocked or downloaded
- Items returned without the original packaging, where packaging forms part of the product
5. Customs, duties and taxes
Orders ship internationally from Korea. Import duties and taxes are handled on a TBD — DDU (buyer pays on delivery) basis.
On a refund, duties already paid to a customs authority TBD — are not refundable by us; where your jurisdiction allows a duty drawback, we will supply the documents you need to claim it.
| Situation | Who pays return shipping | Refunded | Window |
|---|---|---|---|
| Change of mind | TBD — buyer | Item price | TBD — 14 days |
| Damaged / faulty / wrong | Us | Item price + delivery | TBD — 7 days |
| Never arrived | — | Item price + delivery | TBD — 30 days from dispatch |
| Item cannot clear customs | — | TBD — item price | On notification |
6. How to start a return
Open the store app and use Request a return on the order, or write to support@nodajimarket.com with your order number and a short description. We answer within TBD — 2 business days.
Please wait for our confirmation before shipping anything back — an unannounced return can arrive without a matching order and delay your refund.
7. Refund method
Refunds go back to the method you paid with. Card, Apple Pay and Google Pay refunds return to the underlying card. USDC payments are refunded in USDC to the address the payment came from.
We do not refund in GEM or NDJI, and those cannot be used to pay here in the first place. The NodajiFi learning ecosystem is a separate system; the two share a brand heritage, never a balance.
8. Your statutory rights
This policy sits on top of the rights you already have where you live — it does not replace them. Where local consumer law grants you more than this policy does, the law wins. Buyers in the EU/UK have a statutory withdrawal period that applies regardless of section 2.
9. Contact
- Returns and orders — support@nodajimarket.com
- Legal and compliance — legal@globalpiggy.com